Frequently Asked Questions

 

  • You want to make an exchange?

  If you wish to exchange your item, you can contact customer service via the contact form on the site. Do not forget to mention your order number and the product you want to exchange. The additional cost of a replacement product remains the responsibility of the customer.

 

  • Your product is damaged or defective?

  Contact customer service via the contact form on the site. Be sure to give details of the problems so that the technical team can reply.

 

  • You wish to cancel your purchase

  Following receipt of your product, you may cancel your order within 14 days. You must notify us via the contact form on the site. You can read the Terms and Conditions for the return conditions.

 

  • How to return your product

  You can return your product to the following address:

SUBSONIC -  SAV e-shop

5 allée des séquoias

Immeuble Le Sirocco

69760 Limonest, France

 

  • You have technical questions about a product?

Contact customer service via the contact form on the site. Be sure to give the product number.

Technical support

 

  • Procedure + driver for PRO Controllers - Working on PC

Click here to download the procedure

  • Driver for PRO Controllers - Activate the vibration on PC

Click here to download the driver

  • How to set the X-STORM headset on PS4, PS3, Xbox 360 or PC

If you have some problems to connect your headset X-1000, X-2000 or X-3000 on your PS4, PS4 or Xbox 360 console, you can refer to the user manual.

X-1000 compatible with PS4, PS3, Xbox 360, PC :

Click here to download the manuel for X-1000

X-2000 compatible with PS4, PS3, Xbox 360, PC :

Click here to download the manual for X-2000

X-3000 compatible with PS4, PS3, PC :

Click here to download the manual for X-3000

IMPORTANT :

- the HDMI cable is not included with headset. 

- the AV cable (or adapter cable) is not included with headset. It is already provided with your console. 

  • How to set the X-STORM headset on PS4

Click here to download the manual for X-500C

If you have some problems to connect your headset X-500C, X-1000, X-2000 or X-3000 on your PS4 console, you can refer to the user manual.